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The votes are in: Century City remains tops!

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Date 08 September 2021

Century City remains tops!

Century City, Cape Town’s largest centrally managed mixed-use precinct and smart city, remains tops according to its residents and businesses. 

The results of the recently completed biennial Service Improvement Survey indicates that 90% of people experience Century City overall as good and excellent.  This result is a slight increase from an 84% overall favourable vote in 2019 and has remained consistently high since the survey was first held in 2006.

An ongoing trend shows that 70% of respondents believe that safety and security is their top priority, followed by infrastructure maintenance and management, and traffic management and public transport.

Chris Blackshaw, CEO of Century City Property Owners’ Association (CCPOA), who manages the precinct says that this survey forms part of the strategic planning process. “The biennial survey not only informs our business planning and budget process, but it’s vital that we check whether our internal assessment correlates with owner and stakeholder perceptions and that we build a relationship with our owners and stakeholders.”

“We are very pleased to learn that not only are our stakeholders consistently happy with our performance, but that our results have increased to a 90% overall satisfaction level.  This bodes very well for investors who are considering where to establish their businesses and where to invest in residential property.”

The Covid-19 pandemic has had a significant impact on the number of visitors to Intaka Island, which had to close for five months during the initial lockdown period.  In addition, school groups which usually make up the largest volume of visitors to Intaka Island, are only now starting to return.  Regardless, the CCPOA’s environmental teams have been busy throughout, upgrading, clearing out and preparing for when visitor groups return. 

“Our social and sporting events, which are typically very popular in Century City, have also been impacted over the last year.  We have not been able to host many of our events and we look forward to the return of more activities, albeit in a somewhat different format.” says Blackshaw.

“With a staff complement of just over a hundred, who live and breathe Century City – we love where we work and what we do, which shows in the level of service that we maintain.  There are always challenges to overcome, but we tackle these with can-do attitudes and pride in what we achieve”.

Century City leads the way on many fronts and with the launch of its smart city campaign in April 2021, cemented itself as Cape Town’s foremost precinct to live, work and visit.  The smart city launch included a new Century City app, which aims to connect the CCPOA with all stakeholders.

Blackshaw concludes, “The Service Improvement Survey generally correlates with our own service evaluation and again underlines the importance of security, traffic management, cleaning, infrastructure maintenance, landscaping, and our unique natural environment.  We will continue to strive for excellence, with a special focus on the areas where we can improve on.”